From
the desk of (YOURNAME)
Dear overstretched
marketer,
If you sell anything online you'll know that the
single biggest drain on your time is
answering customer support emails.
Lost download links, non delivery of physical
items, technical questions, general queries and
a hundred other customer emails that drop into
your inbox every week.
And actually answering these emails isn't
straightforward either.
Here's how a 'typical' customer email sequence
can go:
John: Hi - I've lost my download link, can
you send it to me again?
You: No problem, please send me your Paypal
receipt number and I'll get it over immediately.
Then nothing happens for 6 days.
In the meantime you've answered another 79
emails.
When John eventually gets back in touch you get
this email:
John: 'It's PP9897HGHY6562SD'
By this time now have no idea what the email is
about or who sent it. You have to ask what the
email is about, and you end up with an angry
customer.
Emails get lost, diverted to spam folders, don't
arrive because the customer types in the wrong
address or simply don't reach you at all for a
dozen or more reasons.
Which is why, if you're serious
about your online business you need to install a
pro helpdesk.
It would be worth installing your own helpdesk
just to stop customers blaming you when their
emails don't get through, but that's just the
tip of the iceberg when it comes to solving
your support issues once and for all!
You'll already know from answering customer
support emails that you get asked the same
questions day in day out.
And they're usually questions that are already
answered in the documentation on your sales page
or the product itself, but the customer just
can't be bothered to read it.
And while it's easy to have a cut and paste file
with the answer ready to insert into an email,
it still takes you 10 minutes to find it, cut
and paste it and send it to the customer.
If
you do this twelve times in a day FOR JUST ONE
QUERY you've already lost two hours!
But imagine if you had a ready to go FAQ section
that customers could access and find the answers
themselves without having to tear you away from
those tasks that generate money for your
business.
How much easier would that be?
This 'knowledgebase' is just part of the free
pro helpdesk software that we're recommending.
We'll show you where to get it (for free) and
how to install it, in our remarkable step by
step guide.
Not
only that, but once you've pasted your most
frequently asked questions into your new
helpdesk for your customers, you can make it
totally searchable too, so your customers simply
won't need to bother you
In fact the whole of this excellent software is
built to make YOUR life easier when it comes to
dealing with customer support.
Want to know more?
Introducing:
With
24 Hour Helpdesk Guru you can have your own
fully functioning, top quality helpdesk
software.
And
what's more we'll show you where to get it (for
free) and more importantly, how anyone can
install it quickly and simply by following our
fully screenshotted step by step instructions.
Installing your own helpdesk doesn't come any
quicker, easier or CHEAPER than this.
And if you're just starting out I think you'll
agree that ALL the above are important!
In fact let's talk expense for a few seconds...
If you were to buy helpdesk software of the
caliber of the software we're recommending, you
would almost certainly pay in excess of a few
hundred dollars for it.
Then you'd have to struggle through often poor
documentation to try to set it up. If you're a
'non-techy' that could be a nightmare!
And depending on the license you might only be
able to install it on one or two of your
servers.
Here's what is included with the software we
recommend:
Create
multiple users and multiple departments
Create
different levels of user (user, administration
etc)
Add
attachments to tickets
Various
filters (priority, departments, open tickets,
awaiting response etc)
Fully
searchable ticket database
Create
your own FAQ section
Add
notes to tickets that are only seen by other
helpdesk staff
Assign
levels of access for helpdesk staff
Auto-added
signatures for all helpdesk staff
Blocks
spam - 'captcha' and questions determine whether
the customer is a 'real' human or spambot
Customers
can rate replies and knowledgebase items
'Autoclose'
tickets after a set duration
Software
automatically compensates for different time
zones
Outstanding
reporting facilities - instantly see how many
tickets are waiting for your reply etc
Installing a helpdesk for your customers
should be one of the first things you do for
your online business.
It's easy to spend literally hours every day
answering mundane, repetitive emails from your
customers.
Not only is this mind numbing and time sapping,
but it takes you away from what your REAL
purpose is - the tasks that bring money into
your business.
And let's not forget one of the BEST things
about having helpdesk software...
You
can outsource the whole thing, easily, cheaply
and simply.
And by doing that you effectively remove a huge
weight from your own shoulders, allowing you to
be an entrepreneur again, rather than an admin
assistant!
Installing your own helpdesk can be one of the
most financially astute decisions you ever take
with your online business, and you'll probably
see the results from your increased
profitability very very quickly.
Don't leave it too late!
If you're getting more than one or two customer
emails a day you need to install a helpdesk
right now.
And the software we recommend is fully scaleable
and will grow as your business grows.
With the '24HourHelpDeskGuru' report
we'll show you exactly where to get what we
think is the best helpdesk software around, for
free.
We'll also show you how to install it, step by
step and with full screenshots.
Look around at all the successful online
business people you know. Every single one that
I can think of set up their own helpdesk in the
early days because they recognized the POWER of
separating the creative part of their business
from the administrative part.
It means more efficiency and more creative time
for you, and better customer service for your
buyers.
If they know they can get in touch with you and
receive a quick, fast reply they're a hundred
times more likely to buy from you again.
You know it makes sense - get your copy of
24HourHelpdeskGuru now.
$97 $27
Best
wishes
YOURNAME
P.S. Don't pay for hugely expensive software
when we can show you exactly where and how to
get it for free
P.P.S. Install it quickly and easily with our
easy to follow step by step, newbie friendly
guide.
(Installs on most servers with
working PHP and MySQL)